Customer support contact

Customers contact SipaBoards directly through the official support contact published on the website:
support@sipaboards.com
Where applicable, requests may also be handled by the SipaBoards contact person or authorized service partner responsible for the respective market.

Customer response

All customer requests are handled by the SipaBoards office, the responsible SipaBoards market representative, or an authorized service partner, depending on the market.
Dealers are not required to manage customer support, warranty claims, or service logistics.

Response time

SipaBoards responds to customer service and warranty requests within 24 hours.

Warranty case process

The customer first reports the issue directly to SipaBoards.
SipaBoards reviews the case and identifies the nature of the issue. Where possible, the issue is resolved remotely through:
Written instructions
Phone support
Video support
Troubleshooting guidance
If the issue cannot be resolved remotely, SipaBoards organizes pickup from the customer’s address via DHL or another approved logistics provider.
After receiving the affected part or product, SipaBoards inspects the issue.
If the case is confirmed as a valid warranty claim:
SipaBoards covers the related costs
The product or component is repaired or replaced
If repair is not practical, replacement is arranged
If the issue is caused by damage, misuse, or improper handling:
SipaBoards informs the customer transparently
The best available service solution is proposed
Any costs are clearly communicated before proceeding

Logistics

SipaBoards organizes or coordinates all required logistics, including pickup, return shipment, repair, replacement, and customer communication.

Cost responsibility

Valid warranty case: costs are covered by SipaBoards.
Damage, misuse, or improper handling: costs are covered by the customer, with transparent pricing communicated in advance.

Summary

SipaBoards manages or coordinates the full customer support and warranty process, including communication, troubleshooting, logistics, inspection, repair, replacement, and cost handling. This ensures a consistent, professional, and premium customer experience while keeping BMW and its dealer network free from operational service responsibility.