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Last updated: 28.04.2026
This Privacy Policy explains how Sipaboards d.o.o. collects, uses, stores, and protects personal data when customers visit our website, purchase our products, register a product, contact customer support, or use our services.
Data controller
The data controller responsible for the processing of personal data is:
Sipaboards d.o.o.
Kovinarska cesta 28
1241 Kamnik
Slovenia
Contact email:
support@sipaboards.com
Personal data we collect
We may collect and process the following categories of personal data:
Name and surname
Billing address
Delivery address
Email address
Phone number
Order details
Payment confirmation and transaction information
Delivery and logistics information
Customer support communication
Warranty, service, and return case information
Product registration information
Website usage data
Cookie and analytics data
We do not intentionally collect sensitive personal data unless it is provided by the customer and is necessary for a specific support or service request.
Purposes of processing
We process personal data for the following purposes:
Processing and fulfilling orders
Delivering products
Handling payments
Providing customer support
Managing warranty, return, and service cases
Registering products
Communicating with customers regarding their orders or support requests
Complying with legal, tax, accounting, and regulatory obligations
Improving website performance and user experience
Protecting the security of our website and services
Marketing communication, where consent has been provided or where otherwise permitted by law
Legal basis for processing
We process personal data based on one or more of the following legal bases:
Performance of a contract, for example when processing orders, deliveries, payments, returns, warranty claims, or customer support requests.
Compliance with legal obligations, including tax, accounting, consumer protection, and product safety obligations.
Legitimate interests, including customer support, fraud prevention, website security, service improvement, internal business operations, and protection of legal claims.
Consent, where required, for example for certain marketing communication or cookie-related processing.
Platform and hosting
Our website and online store are hosted on a secure e-commerce platform.
Personal data may be stored and processed in secure hosting environments, databases, and related systems used to operate our website and online store.
We apply appropriate technical and organizational measures to protect personal data against unauthorized access, loss, misuse, alteration, or disclosure.
Payments
Payments are processed through trusted third-party payment providers, such as PayPal, Stripe, or other payment service providers used by Sipaboards.
Sipaboards does not store full payment card details.
Payment providers process personal data in accordance with their own privacy policies and security standards.
Sharing of personal data
We may share personal data with trusted third parties where necessary for the purposes described in this Privacy Policy.
These may include:
Payment providers
Shipping and logistics providers
IT, hosting, and website service providers
Customer support and service partners
Authorized local service partners
Accounting, legal, and compliance service providers
Marketing and analytics service providers, where applicable
Public authorities, courts, regulators, or other parties where required by law
We do not sell personal data.
Where service providers process personal data on our behalf, we require them to process such data only in accordance with our instructions and applicable data protection laws.
International data transfers
Some of our service providers may process personal data outside the European Economic Area.
Where personal data is transferred outside the European Economic Area, we ensure that appropriate safeguards are in place in accordance with applicable data protection laws.
Data retention
We keep personal data only for as long as necessary for the purposes for which it was collected.
This includes the time necessary to:
Process and fulfill orders
Provide customer support
Manage warranty, return, and service cases
Comply with tax, accounting, and legal obligations
Protect legal claims
Meet product safety or regulatory requirements
Where specific legal retention periods apply, personal data is retained for the period required by applicable law.
Customer support, warranty, returns, and service cases
When a customer contacts Sipaboards for support, warranty, returns, or service-related matters, we may process personal data necessary to manage the case.
This may include:
Contact details
Order information
Product information
Description of the issue
Photos, videos, or other materials provided by the customer
Communication history
Logistics and shipment information
Repair or replacement records
This information is processed to provide support, assess warranty or service claims, organize logistics, and resolve customer requests.
Marketing communication
We may send marketing communication where the customer has provided consent or where such communication is otherwise permitted by applicable law.
Customers may unsubscribe from marketing communication at any time by following the unsubscribe instructions in the communication or by contacting us at:
support@sipaboards.com
Cookies and similar technologies
We use cookies and similar technologies to improve user experience, operate the website, analyze website performance, and support marketing activities where applicable.
Some cookies are necessary for the website to function properly. Other cookies may require the user’s consent.
More detailed information about cookies and similar technologies will be provided in our Cookie Policy or cookie settings where applicable.
Your rights
Subject to applicable law, customers may have the following rights regarding their personal data:
Right of access
Right to correction of inaccurate or incomplete data
Right to deletion of personal data
Right to restriction of processing
Right to object to processing
Right to data portability
Right to withdraw consent where processing is based on consent
Right to lodge a complaint with a competent data protection authority
To exercise these rights, please contact us at:
support@sipaboards.com
Security
We apply appropriate technical and organizational measures to protect personal data.
However, no method of transmission over the internet or electronic storage is completely secure. We therefore cannot guarantee absolute security, but we work to protect personal data using appropriate safeguards.
Third-party websites
Our website may contain links to third-party websites or services.
Sipaboards is not responsible for the privacy practices, content, or security of third-party websites. Customers should review the privacy policies of those third parties before providing personal data.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time.
The updated version will be published on our website with the updated date. Where required by law, we will notify customers of significant changes.
Contact
For any privacy-related questions, requests, or concerns, please contact us at:
support@sipaboards.com
Sipaboards d.o.o.
Kovinarska cesta 28
1241 Kamnik
Slovenia